TERMS & CONDITIONS
CRUISER TRAILERS AUSTRALIA
Website use, online orders and product sales
About these Terms
These Terms & Conditions apply to your use of the Cruiser Trailers Australia website and purchases made through the website or directly from us. In these Terms, “Cruiser Trailers Australia”, “we”, “us” and “our” refer to the business operating under the name Cruiser Trailers Australia.
By using the website or placing an order, you agree to these Terms. These Terms should be read with any product-specific terms, quote, invoice, delivery information, warranty document and our Privacy Policy. Any specific written terms agreed for your order take priority where they conflict with these Terms.
Nothing in these Terms limits rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.
Website use and changes
You must use the website lawfully and must not interfere with its operation or security, introduce malicious code, attempt unauthorised access or submit information that is inaccurate or misleading.
We may update these Terms by publishing a revised version on the website. Changes apply to future use and orders, not to orders already accepted unless required by law or agreed with you. We may temporarily restrict website access for maintenance, security or operational reasons.
Product information and suitability
We take reasonable care to keep product descriptions, photographs, dimensions, specifications, compatibility information and prices accurate. Images are illustrative, colours may vary by screen and product details may change. Minor variations may occur.
You are responsible for checking compatibility, dimensions, ratings, load limits and suitability for your trailer, vehicle and intended use before ordering or installation. Contact us if you are unsure. Product information is general information and is not a substitute for professional advice or inspection. Your legal consumer rights are not affected.
Prices and payment
Unless stated otherwise, prices are in Australian dollars (AUD) and include GST where applicable. Delivery, handling, installation and other charges will be disclosed before you complete your order.
We may change prices before accepting an order and correct obvious pricing or listing errors. If an obvious error affects your order, we will contact you so you can accept the corrected price or cancel for a refund of amounts paid.
Payment must be made using the methods displayed at checkout or otherwise agreed in writing. Cruiser Trailers Australia will not add a surcharge for Visa, Mastercard, American Express or eftpos card payments. Any other fee will be disclosed before checkout.
Orders and availability
Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt and does not necessarily mean we have accepted the order. We accept an order when we issue an acceptance, dispatch the products or otherwise confirm acceptance in writing.
We may decline or cancel an order before acceptance if a product is unavailable, payment is declined, an obvious error has occurred, delivery cannot reasonably be arranged or fraud is suspected. If we have taken payment for an order we cancel, we will refund the amount paid for the cancelled products.
Products are subject to availability. If an item becomes unavailable after you order, we will contact you about an alternative, an updated dispatch estimate, or cancellation and refund. We will not substitute a product without your agreement. Check your order details carefully and contact us promptly about any errors.
Shipping, delivery and collection
Delivery methods, charges and estimated timeframes will be shown at checkout or provided in your quote or order confirmation. Delivery estimates are not guaranteed and may be affected by stock, freight capacity, weather, remote-area access or events outside our reasonable control.
You must provide an accurate delivery address and ensure the location is accessible for the size and weight of the goods. You may be responsible, where permitted by law and disclosed to you, for additional costs caused by an incorrect address, failed delivery, re-delivery or special access requirements.
Risk passes to you when goods are delivered or collected, subject to rights that cannot be excluded by law. Ownership passes when we receive payment in full, unless agreed otherwise in writing. For collection, bring suitable transport and follow our collection instructions. We may request proof of order and identity.
Inspection and delivery issues
Please inspect goods as soon as reasonably practicable after delivery or collection. Contact us promptly if goods are missing, damaged, incorrect or visibly defective. Include your order number, a description and photographs where available. Prompt notification helps us investigate and does not limit your rights under the Australian Consumer Law.
Returns, cancellations and refunds
We are not required to accept change-of-mind returns, including where you ordered the wrong item or no longer need it, unless required by law or agreed in writing. We may approve such returns at our discretion, subject to prior approval, unused and resalable condition, original packaging and proof of purchase. Return freight and any disclosed reasonable restocking fee may be your responsibility.
If goods are faulty, damaged, incorrect or misdescribed, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law. We will not refuse a valid claim because a change-of-mind period or manufacturer warranty has expired.
Contact us for return instructions before sending goods back. Where a return is required for a problem covered by consumer law, we will meet return costs as required by law. Custom-made, special-order or cut-to-length products may not be eligible for change-of-mind returns; this does not affect rights relating to faulty or non-compliant goods.
Warranties and consumer guarantees
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. These rights apply in addition to any manufacturer’s warranty or separate written warranty.
Manufacturer warranties are subject to the manufacturer’s written terms. To make a warranty or consumer guarantee claim, contact us with proof of purchase, product details and a description of the issue. We may need to inspect the product or refer it to the manufacturer, but this process will not delay or deny a remedy required by law.
Installation and safe use
Install, maintain and use products in accordance with the manufacturer’s instructions, product ratings and applicable laws. Use a suitably qualified person where specialist installation, inspection or adjustment is required.
Do not exceed rated loads, towing capacities, speed limits or other operating limits. Check that your trailer and towing vehicle are roadworthy, correctly matched and legally compliant.
To the extent permitted by law, we are not responsible for loss, damage or injury caused by incorrect selection, improper installation, misuse, unauthorised modification, inadequate maintenance or failure to follow safety instructions. This does not exclude liability that cannot lawfully be excluded.
Intellectual property
Website content, including text, product descriptions, photographs, graphics, logos, layout and software, is owned by or licensed to [insert full legal entity name] and is protected by intellectual property laws.
You may use the website for personal or internal business purposes. You must not reproduce, modify, distribute or commercially exploit website content without our written consent, except where permitted by law. Third-party names, brands, logos and images remain the property of their respective owners.
Privacy and third-party services
Our Privacy Policy explains how we handle personal information, including information used to process orders, arrange delivery, provide support and operate our business. Read it at [insert Privacy Policy URL]. Where the Privacy Act 1988 (Cth) applies, we will comply with applicable privacy requirements. Do not send payment card details by ordinary email.
The website may link to third-party websites or services, including payment and freight providers. These are provided for convenience. Their use may be subject to their own terms and privacy policies, and we do not control their content or practices.
Liability and events outside our control
The website and general information are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access or that website content will always be complete, current or free from technical defects.
Nothing in these Terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded. To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, business opportunity or data arising from website use or a delay or failure to perform.
Where liability may lawfully be limited, our liability may be limited, at our election, to repair or replacement of goods, supply of equivalent goods, or payment of the cost of those remedies. We are not responsible for delay or failure caused by events beyond our reasonable control, but this does not remove any refund or other remedy required by law.
Governing law and disputes
These Terms are governed by the laws of [insert State or Territory of Australia]. The courts of that State or Territory have non-exclusive jurisdiction, subject to any consumer rights to bring a claim elsewhere.
If you have a concern or dispute, contact us first so we can try to resolve it. This does not limit your right to approach a consumer protection agency, tribunal or court.
