Privacy Policy

Last Updated: February 2026

Thank you for visiting Cruiser Trailers. This Privacy Policy applies to the Cruiser Trailers website at www.cruisertrailers.com.au (“Website”) and governs how we collect, use, store, and protect your personal information.

At Cruiser Trailers, we are committed to protecting your privacy and the security of any personal information you provide to us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”), which set out how personal information must be handled and how individuals may access information held about them.

“Personal information” means information or an opinion that identifies an individual, or from which an individual’s identity could reasonably be ascertained.

Collecting Personal Information

Cruiser Trailers collects personal information you provide through our Website or directly to our team. We only collect information that is reasonably necessary to supply you with the trailers and related services you have requested.

You may browse our Website without identifying yourself; however, this may limit your ability to make purchases, submit enquiries, or access certain features. The type of personal information we collect may include:

Your full name
Postal and delivery address
Telephone number
Email address
Payment details (processed securely through banking institutions)

At or around the time we collect your personal information, we will notify you of the following, unless it is obvious from the circumstances or stated on a collection form:

Who we are and how to contact us
Why the information is being collected
How you may access or correct the information we hold about you
Who we may disclose your information to
Any consequences of not providing the information

While we aim to collect personal information directly from you, we may on occasion receive information from third parties. Where we receive and retain such information, we will notify you that we hold it.

How We Use Your Personal Information

Cruiser Trailers uses your personal information to respond to your enquiries, process orders, and deliver the trailers and services you have requested. We may also use your information for the following purposes:

Business administration, including accounting and record keeping
Credit and fraud checks
Marketing and promotional communications
Market research and Website improvement
Website analytics and traffic analysis
Warranty support and after-sales service

We may also contact you from time to time with information about our trailers, products, promotions, and special offers we believe may be of interest to you. You may opt out of receiving these communications at any time by contacting us.

We will only share your personal information with third parties where it is necessary to complete a transaction or deliver a service – for example, with banking institutions to process your payment. We may also disclose your information where we have your consent, or as otherwise permitted or required by law.

If you choose not to provide your personal information, we may be unable to respond to your enquiry, process your order, or complete your transaction.

Transfer of Information Outside Australia

We will not transfer your personal information outside Australia unless:

It is necessary to complete your transaction
It involves a trusted third-party provider acting on our behalf to supply our services
You have provided your consent
We have reasonable grounds to believe the recipient will handle your information consistently with the APPs
It is otherwise permitted under the Privacy Act 1988

Data Storage and Security

Cruiser Trailers stores your personal information securely, both electronically and in hard copy where applicable. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Electronic records are protected by firewall systems and access controls, including password-restricted access limited to authorised staff only. Physical records are stored in secured premises with restricted access.

Please be aware that information transmitted via email may not be fully secure. If you have concerns about sending personal information by email, we encourage you to contact us by phone instead.

When your personal information is no longer required, Cruiser Trailers will take reasonable steps to destroy or permanently de-identify it in a secure manner.

Access and Correction

You have the right to request access to personal information Cruiser Trailers holds about you. We will provide this information in an appropriate format, either verbally or in writing. If we are unable to provide access to certain information, we will explain the reasons why.

We are committed to keeping your personal information accurate and up to date. Please notify us of any changes to your details so we can update our records promptly.

Non-Personal Information

We may also collect non-personal information such as browser type, device information, and technical details about your connection to our Website. This information is used for analytical and performance purposes and may be shared with third parties for marketing and advertising.

Privacy Concerns and Complaints

If you have any questions, concerns, or complaints about how Cruiser Trailers handles your personal information, please contact our Privacy Officer. We take all privacy matters seriously and will respond to your enquiry promptly.

Contact Us

Cruiser Trailers 24 Freeman Street, Campbellfield VIC 3061
Phone: 0404 006 413
Email: sales@cruisertrailers.com.au
Website: www.cruisertrailers.com.au